/* =======================================================================
   ticket-modern.css v4
   submitticket.php (WHMCS v7) — departamentos + formulario
   -----------------------------------------------------------------------
   TODO lo visual queda encerrado dentro de ".mtu-scope" (un contenedor
   que el JS coloca DENTRO del área de contenido de la página, nunca en
   el header ni en el footer). Nada aquí usa "position: fixed" a pantalla
   completa, así que es físicamente imposible que tape el header/footer.
   ======================================================================= */

@import url('https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700;800&display=swap');

:root{
  --mtu-primary:      #000000;
  --mtu-primary-soft: #1a1a1a;
  --mtu-secondary:    #92d103;
  --mtu-secondary-dk: #6a9a02; /* variante oscura, para texto legible sobre blanco */
  --mtu-warn:         #f2a93b;
  --mtu-danger:       #ff5c72;
  --mtu-bg:           #fafafa;
  --mtu-card:         #ffffff;
  --mtu-text:         #17181c;
  --mtu-muted:        #75778a;
  --mtu-border:       #e7e8ee;
  --mtu-radius-lg:    20px;
  --mtu-radius:       14px;
  --mtu-radius-sm:    10px;
  --mtu-shadow-lg:    0 18px 46px -20px rgba(0,0,0,.20);
  --mtu-shadow:       0 8px 22px -12px rgba(0,0,0,.14);
  --mtu-shadow-soft:  0 2px 10px rgba(0,0,0,.05);
  --mtu-ease:         cubic-bezier(.4,0,.2,1);
  --mtu-font:         'Inter', -apple-system, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;
}

/* -----------------------------------------------------------------------
   0. SCOPE — todo vive adentro de .mtu-scope, que el JS inserta dentro
   del contenedor de CONTENIDO (nunca en header/footer). Se define
   position:relative para que el fondo y la precarga (absolute) queden
   encerrados exactamente en esta sección.
   ----------------------------------------------------------------------- */
.mtu-scope{
  position: relative;
  font-family: var(--mtu-font);
  background: var(--mtu-bg);
  border-radius: var(--mtu-radius-lg);
  overflow-x: hidden;
  width: 100%;
  max-width: 100%;
  box-sizing: border-box;
}
.mtu-scope, .mtu-scope *, .mtu-scope *::before, .mtu-scope *::after{
  box-sizing: border-box;
}
/* Red de seguridad contra desbordes horizontales: si el theme trae
   algún elemento con ancho fijo en píxeles (ej. una clase ".container"
   con max-width grande, heredada de su propio CSS y no de un estilo en
   línea, que es lo único que nuestro JS resetea), esta regla obliga a
   TODO lo de adentro a no superar el ancho disponible. max-width en
   CSS siempre gana sobre un "width" en conflicto, así que esto corrige
   el recorte lateral sin necesidad de saber qué elemento lo causaba. */
.mtu-scope-content, .mtu-scope-content *{
  max-width: 100% !important;
}

.mtu-bg-mesh{
  position: absolute;
  inset: 0;
  z-index: 0;
  pointer-events: none;
  background:
    radial-gradient(480px circle at 6% 4%,   rgba(146,209,3,.07), transparent 60%),
    radial-gradient(520px circle at 100% 0%, rgba(0,0,0,.035),    transparent 55%),
    var(--mtu-bg);
}

/* -----------------------------------------------------------------------
   1. PRECARGA — blanca, sutil, sobria. Solo cubre .mtu-scope (no la
   pantalla completa), así que header/footer nunca se ven afectados.
   ----------------------------------------------------------------------- */
.mtu-preload{
  position: absolute;
  inset: 0;
  z-index: 50;
  background: #ffffff;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 14px;
  transition: opacity 380ms ease, visibility 380ms ease;
}
.mtu-preload.mtu-preload-hide{
  opacity: 0;
  visibility: hidden;
  pointer-events: none;
}
.mtu-preload-bar{
  position: absolute;
  top: 0; left: 0; right: 0;
  height: 2.5px;
  background: var(--mtu-border);
  overflow: hidden;
}
.mtu-preload-bar::after{
  content:"";
  position:absolute; top:0; bottom:0; left:-40%;
  width: 40%;
  background: linear-gradient(90deg, transparent, var(--mtu-primary) 45%, var(--mtu-secondary) 100%);
  animation: mtu-bar-sweep 1.15s ease-in-out infinite;
}
@keyframes mtu-bar-sweep{
  0%   { left: -40%; }
  100% { left: 100%; }
}
.mtu-preload-ring{
  width: 42px; height: 42px;
  border-radius: 50%;
  border: 2.5px solid var(--mtu-border);
  border-top-color: var(--mtu-primary);
  border-right-color: var(--mtu-secondary);
  animation: mtu-spin 850ms linear infinite;
}
@keyframes mtu-spin{ to { transform: rotate(360deg); } }
.mtu-preload-text{
  font-family: var(--mtu-font);
  font-size: 12px;
  font-weight: 600;
  letter-spacing: 1.6px;
  text-transform: uppercase;
  color: var(--mtu-muted);
}

.mtu-scope-content{ position: relative; z-index: 1; }
.mtu-scope-content.mtu-content-enter{ animation: mtu-content-in 480ms var(--mtu-ease) both; }
@keyframes mtu-content-in{
  from { opacity: 0; transform: translateY(10px); }
  to   { opacity: 1; transform: translateY(0); }
}
@media (prefers-reduced-motion: reduce){
  .mtu-preload-bar::after, .mtu-preload-ring, .mtu-scope-content.mtu-content-enter{ animation: none !important; }
}

/* -----------------------------------------------------------------------
   2. PÁGINA + HERO + PASOS
   ----------------------------------------------------------------------- */
.mtu-page{ max-width: 1080px; width: 100%; margin: 0 auto; padding: 28px 20px 40px; }

.mtu-hero{
  position: relative;
  border-radius: var(--mtu-radius-lg);
  padding: 30px 32px;
  margin-bottom: 22px;
  background: linear-gradient(135deg, var(--mtu-primary) 0%, var(--mtu-primary-soft) 100%);
  color: #fff;
  overflow: hidden;
  box-shadow: var(--mtu-shadow-lg);
}
.mtu-hero::after{
  content:"";
  position:absolute; right:-40px; top:-40px; width:200px; height:200px; border-radius:50%;
  background: radial-gradient(circle, rgba(146,209,3,.25), transparent 70%);
}
.mtu-hero-inner{ position: relative; z-index: 2; display:flex; align-items:center; gap:16px; flex-wrap:wrap; }
.mtu-hero-icon{
  width: 54px; height: 54px; border-radius: 15px;
  background: var(--mtu-secondary);
  color: #0d1200;
  display:flex; align-items:center; justify-content:center;
  font-size: 22px; flex-shrink:0;
}
.mtu-hero h1{ font-size: 23px; font-weight: 800; margin: 0 0 4px; letter-spacing:-.2px; }
.mtu-hero p{ font-size: 13.5px; margin:0; color: #cfd1d6; max-width: 520px; }

.mtu-steps{ display:flex; align-items:center; gap: 8px; margin-bottom: 22px; flex-wrap: wrap; }
.mtu-step{
  display:flex; align-items:center; gap:8px;
  font-size: 12.5px; font-weight: 600; color: var(--mtu-muted);
  padding: 7px 14px 7px 10px; border-radius: 999px;
  background: #fff; border: 1.5px solid var(--mtu-border);
}
.mtu-step .mtu-step-num{
  width: 19px; height: 19px; border-radius: 50%;
  background: var(--mtu-border); color: #fff;
  display:flex; align-items:center; justify-content:center;
  font-size: 10.5px; font-weight: 700;
}
.mtu-step.mtu-step-active{ color: var(--mtu-text); border-color: var(--mtu-primary); }
.mtu-step.mtu-step-active .mtu-step-num{ background: var(--mtu-primary); }
.mtu-step.mtu-step-done{ color: var(--mtu-secondary-dk); }
.mtu-step.mtu-step-done .mtu-step-num{ background: var(--mtu-secondary); color:#0d1200; }
.mtu-step-sep{ width: 22px; height: 1.5px; background: var(--mtu-border); }

/* -----------------------------------------------------------------------
   3. DEPARTAMENTOS
   ----------------------------------------------------------------------- */
.mtu-dept-grid{ display: grid; grid-template-columns: repeat(auto-fit, minmax(230px, 1fr)); gap: 16px; }
.mtu-dept-card{
  display: block;
  text-decoration: none !important;
  background: #fff;
  border: 1.5px solid var(--mtu-border);
  border-radius: var(--mtu-radius);
  padding: 24px 20px;
  box-shadow: var(--mtu-shadow-soft);
  opacity: 0;
  transform: translateY(14px);
  animation: mtu-card-in 420ms var(--mtu-ease) forwards;
  transition: transform 200ms var(--mtu-ease), box-shadow 200ms, border-color 200ms;
  position: relative;
  overflow: hidden;
  cursor: pointer;
}
@keyframes mtu-card-in{ to { opacity: 1; transform: translateY(0); } }
.mtu-dept-card:hover{
  transform: translateY(-5px);
  border-color: var(--mtu-primary);
  box-shadow: 0 16px 30px -16px rgba(0,0,0,.28);
}
.mtu-dept-card .mtu-dept-icon{
  width: 48px; height: 48px; border-radius: 13px;
  display: flex; align-items:center; justify-content:center;
  background: var(--mtu-primary);
  color: var(--mtu-secondary);
  font-size: 19px; margin-bottom: 15px;
  transition: background 200ms, color 200ms;
}
.mtu-dept-card:hover .mtu-dept-icon{ background: var(--mtu-secondary); color: var(--mtu-primary); }
.mtu-dept-card .mtu-dept-name{ font-size: 15.5px; font-weight: 700; color: var(--mtu-text) !important; margin: 0 0 5px; }
.mtu-dept-card .mtu-dept-desc{ font-size: 12.5px; color: var(--mtu-muted) !important; line-height: 1.5; margin: 0; }
.mtu-dept-card .mtu-dept-arrow{
  position: absolute; right: 18px; bottom: 18px; color: var(--mtu-secondary-dk);
  opacity: 0; transform: translateX(-6px); transition: all 200ms;
}
.mtu-dept-card:hover .mtu-dept-arrow{ opacity: 1; transform: translateX(0); }
.mtu-dept-card.mtu-dept-selected{ border-color: var(--mtu-secondary); box-shadow: 0 0 0 3px rgba(146,209,3,.25); }

/* -----------------------------------------------------------------------
   4. FORMULARIO — layout 2 columnas
   ----------------------------------------------------------------------- */
.mtu-forced-card{
  background: var(--mtu-card);
  border: 1px solid var(--mtu-border);
  border-radius: var(--mtu-radius-lg);
  box-shadow: var(--mtu-shadow-lg);
  overflow: hidden;
  width: 100%;
}
.mtu-layout{ display: grid; grid-template-columns: 1fr; width: 100%; }
@media (min-width: 900px){ .mtu-layout{ grid-template-columns: minmax(0,1fr) 290px; } }

.mtu-main{ padding: 28px 30px; min-width: 0; }
.mtu-sidebar{
  padding: 28px 24px;
  background: #fafafa;
  border-left: 1px solid var(--mtu-border);
  min-width: 0;
}
@media (max-width: 899px){ .mtu-sidebar{ border-left: none; border-top: 1px solid var(--mtu-border); } }

/* Neutraliza cualquier grilla "horizontal" de Bootstrap que el theme
   use dentro del formulario (label en col-sm-3 + campo en col-sm-9,
   flotados uno al lado del otro). Todo pasa a apilarse en una sola
   columna: etiqueta arriba, campo abajo — que es el look moderno que
   se pidió y, de paso, es lo que realmente garantiza que el responsivo
   funcione sin depender del grid interno del theme. */
.mtu-main .form-group{
  display: block !important;
  width: 100% !important;
}
.mtu-main .form-group > label,
.mtu-main .form-group > [class*="col-"]{
  float: none !important;
  display: block !important;
  width: 100% !important;
  max-width: 100% !important;
  padding-left: 0 !important;
  padding-right: 0 !important;
  margin-left: 0 !important;
  margin-right: 0 !important;
  text-align: left !important;
}

.mtu-tip-card{
  background: #fff; border: 1px solid var(--mtu-border); border-radius: var(--mtu-radius-sm);
  padding: 15px 15px 17px; margin-bottom: 14px; box-shadow: var(--mtu-shadow-soft);
}
.mtu-tip-card h4{
  font-size: 12px; font-weight: 700; text-transform: uppercase; letter-spacing:.4px;
  color: var(--mtu-muted); margin: 0 0 11px; display:flex; align-items:center; gap:7px;
}
.mtu-tip-card h4 i{ color: var(--mtu-secondary-dk); }
.mtu-tip-row{ display:flex; justify-content:space-between; align-items:center; font-size: 12.5px; color: var(--mtu-text); padding: 6px 0; border-bottom: 1px dashed var(--mtu-border); }
.mtu-tip-row:last-child{ border-bottom: none; }
.mtu-tip-row span.mtu-tip-val{ font-weight: 700; color: var(--mtu-primary); text-align:right; max-width: 55%; }
.mtu-tip-list{ margin:0; padding:0; list-style:none; font-size: 12.5px; color: var(--mtu-muted); line-height: 1.7; }
.mtu-tip-list li{ display:flex; gap:8px; margin-bottom: 6px; }
.mtu-tip-list li i{ color: var(--mtu-secondary-dk); margin-top: 2px; flex-shrink:0; }

/* -----------------------------------------------------------------------
   5. CAMPOS
   ----------------------------------------------------------------------- */
.mtu-main .form-group{ margin-bottom: 20px; }
.mtu-field-label{
  display:flex; align-items:center; gap:8px;
  font-weight:600; font-size:12px; letter-spacing:.4px; text-transform:uppercase;
  color: var(--mtu-text); margin-bottom:8px;
}
.mtu-field-label i{ color: var(--mtu-secondary-dk); width:16px; text-align:center; }

.mtu-main .form-control, .mtu-main select, .mtu-main textarea, .mtu-main input[type="text"]{
  border: 1.5px solid var(--mtu-border) !important;
  border-radius: var(--mtu-radius-sm) !important;
  padding: 11px 14px !important;
  font-size: 14px;
  font-family: var(--mtu-font);
  color: var(--mtu-text);
  background: #fbfbfc !important;
  box-shadow: none !important;
  width: 100%;
  height: auto !important;
  min-height: 44px;
  line-height: 1.4 !important;
  overflow: visible !important;
  transition: border-color 170ms var(--mtu-ease), box-shadow 170ms var(--mtu-ease), background 170ms var(--mtu-ease);
}
.mtu-main .form-control:focus, .mtu-main select:focus, .mtu-main textarea:focus{
  border-color: var(--mtu-primary) !important;
  background: #fff !important;
  box-shadow: 0 0 0 3.5px rgba(146,209,3,.28) !important;
  outline: none !important;
}
.mtu-main textarea.form-control{ min-height: 180px; resize: vertical; line-height:1.6; }
.mtu-main select.form-control{
  appearance: none; -webkit-appearance: none;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 20 20' fill='%23000000'%3E%3Cpath fill-rule='evenodd' d='M5.23 7.21a.75.75 0 011.06.02L10 11.17l3.71-3.94a.75.75 0 111.08 1.04l-4.25 4.5a.75.75 0 01-1.08 0l-4.25-4.5a.75.75 0 01.02-1.06z' clip-rule='evenodd'/%3E%3C/svg%3E");
  background-repeat: no-repeat; background-position: right 14px center; background-size: 15px;
  padding-right: 38px !important;
}

/* Prioridad */
.mtu-priority-group{ display:flex; gap:9px; flex-wrap:wrap; }
.mtu-priority-pill{
  display:inline-flex; align-items:center; gap:7px;
  padding: 9px 15px; border-radius: 999px;
  border: 1.5px solid var(--mtu-border); background:#fbfbfc;
  font-size:13px; font-weight:600; color: var(--mtu-muted);
  line-height: 1.4;
  cursor:pointer; transition: all 170ms var(--mtu-ease); user-select:none;
}
.mtu-priority-pill:hover{ border-color: var(--mtu-primary); color: var(--mtu-text); transform: translateY(-1px); }
.mtu-priority-pill.active{ border-color: transparent; box-shadow: var(--mtu-shadow-soft); }
.mtu-priority-pill.active[data-level="low"]{ background: var(--mtu-secondary); color:#12180a; }
.mtu-priority-pill.active[data-level="medium"]{ background:#f2a93b; color:#fff; }
.mtu-priority-pill.active[data-level="high"]{ background: var(--mtu-danger); color:#fff; }
.mtu-priority-pill.active[data-level="default"]{ background: var(--mtu-primary); color:#fff; }
.mtu-native-hidden{ position:absolute; width:1px; height:1px; opacity:0; pointer-events:none; }

.mtu-char-counter{ text-align:right; font-size:11.5px; color: var(--mtu-muted); margin-top:6px; }
.mtu-char-counter.mtu-warn{ color: var(--mtu-danger); }

/* Adjuntos */
.mtu-dropzone{
  border: 1.5px dashed var(--mtu-border); border-radius: var(--mtu-radius-sm);
  background:#fbfbfc; padding:24px; text-align:center; cursor:pointer;
  transition: all 170ms var(--mtu-ease); position:relative;
}
.mtu-dropzone:hover, .mtu-dropzone.mtu-drag-over{ border-color: var(--mtu-primary); background: rgba(146,209,3,.06); }
.mtu-dropzone i{ font-size:26px; color: var(--mtu-primary); margin-bottom:9px; display:block; }
.mtu-dropzone .mtu-dz-title{ font-weight:600; color: var(--mtu-text); font-size:13.5px; }
.mtu-dropzone .mtu-dz-sub{ font-size:11.5px; color: var(--mtu-muted); margin-top:3px; }
.mtu-dropzone .mtu-dz-filename{ margin-top:9px; font-size:12.5px; font-weight:600; color: var(--mtu-secondary-dk); }
.mtu-dz-input-overlay{ position:absolute; inset:0; opacity:0; cursor:pointer; }

/* Botón enviar */
.mtu-main .btn-primary, .mtu-main input[type="submit"].btn, .mtu-main button[type="submit"].btn{
  background: var(--mtu-primary) !important;
  border:none !important; border-radius: var(--mtu-radius-sm) !important;
  padding: 12px 26px !important; font-weight:700 !important; letter-spacing:.2px;
  font-size: 14px !important; color:#fff !important;
  box-shadow: 0 8px 18px -8px rgba(0,0,0,.45) !important;
  transition: transform 170ms var(--mtu-ease), box-shadow 170ms var(--mtu-ease), background 170ms var(--mtu-ease) !important;
  width: 100%;
}
@media (min-width: 560px){ .mtu-main .btn-primary, .mtu-main input[type="submit"].btn, .mtu-main button[type="submit"].btn{ width: auto; } }
.mtu-main .btn-primary:hover{
  transform: translateY(-2px);
  background: var(--mtu-primary-soft) !important;
  box-shadow: 0 12px 24px -8px rgba(146,209,3,.45) !important;
}
.mtu-btn-loading{ pointer-events:none; opacity:.85; }
.mtu-btn-loading .mtu-spinner{
  display:inline-block; width:13px; height:13px;
  border:2px solid rgba(255,255,255,.4); border-top-color: var(--mtu-secondary); border-radius:50%;
  margin-right:8px; animation: mtu-spin .6s linear infinite; vertical-align:-2px;
}

.mtu-main .alert-danger, .mtu-main .errorbox{
  border-radius: var(--mtu-radius-sm) !important;
  border: 1.5px solid rgba(255,92,114,.35) !important;
  background: rgba(255,92,114,.07) !important;
  animation: mtu-shake 400ms ease;
}
@keyframes mtu-shake{ 0%,100%{transform:translateX(0);} 20%{transform:translateX(-6px);} 40%{transform:translateX(5px);} 60%{transform:translateX(-3px);} 80%{transform:translateX(2px);} }

/* -----------------------------------------------------------------------
   6. RESPONSIVE
   ----------------------------------------------------------------------- */
@media (max-width: 767px){
  .mtu-page{ padding: 18px 14px 30px; }
  .mtu-hero{ padding: 22px 20px; }
  .mtu-hero h1{ font-size: 19px; }
  .mtu-hero p{ font-size: 12.5px; }
  .mtu-hero-icon{ width: 44px; height:44px; font-size: 18px; }
  .mtu-main{ padding: 20px 16px; }
  .mtu-sidebar{ padding: 20px 16px; }
  .mtu-dept-grid{ grid-template-columns: 1fr; }
  .mtu-steps{ gap: 6px; }
  .mtu-step{ font-size: 11.5px; padding: 6px 10px 6px 8px; }
  .mtu-step-sep{ width: 12px; }
}
@media (max-width: 420px){ .mtu-hero-inner{ flex-direction: column; align-items:flex-start; } }

/* -----------------------------------------------------------------------
   7. LISTADO DE TICKETS (supporttickets.php)
   ----------------------------------------------------------------------- */
.mtu-list-toolbar{ display:flex; justify-content:flex-end; margin-bottom: 16px; }
.mtu-new-ticket-btn{
  display:inline-flex; align-items:center; gap:8px;
  background: var(--mtu-primary); color:#fff !important;
  padding: 11px 20px; border-radius: var(--mtu-radius-sm);
  font-weight:700; font-size: 13.5px; text-decoration:none !important;
  box-shadow: 0 8px 18px -8px rgba(0,0,0,.45);
  transition: transform 170ms var(--mtu-ease), box-shadow 170ms var(--mtu-ease), background 170ms var(--mtu-ease);
}
.mtu-new-ticket-btn:hover{ transform: translateY(-2px); background: var(--mtu-primary-soft); box-shadow: 0 12px 22px -8px rgba(146,209,3,.4); }

.mtu-list-card .mtu-main{ padding: 20px; }
.mtu-ticket-table-wrap{ width: 100%; }
.mtu-ticket-table-wrap > form,
.mtu-ticket-table-wrap .form-inline{
  display: flex;
  flex-wrap: wrap;
  align-items: flex-end;
  gap: 12px;
  margin-bottom: 18px;
}
.mtu-ticket-table-wrap .form-inline .form-group{ margin-bottom: 0 !important; }
.mtu-ticket-table-wrap select,
.mtu-ticket-table-wrap input[type="text"],
.mtu-ticket-table-wrap input[type="search"]{
  border: 1.5px solid var(--mtu-border) !important;
  border-radius: var(--mtu-radius-sm) !important;
  padding: 9px 13px !important;
  font-size: 13.5px;
  font-family: var(--mtu-font);
  background: #fbfbfc !important;
  height: auto !important;
  line-height: 1.4 !important;
}
.mtu-ticket-table-wrap select:focus,
.mtu-ticket-table-wrap input:focus{
  border-color: var(--mtu-primary) !important;
  box-shadow: 0 0 0 3px rgba(146,209,3,.25) !important;
  outline: none !important;
}
.mtu-ticket-table-wrap table{
  margin-top: 4px;
  display: block;
  width: 100%;
  overflow-x: auto;
  -webkit-overflow-scrolling: touch;
}
.mtu-ticket-table-wrap table tbody, .mtu-ticket-table-wrap table thead{ display: table; width: 100%; table-layout: auto; }

.mtu-ticket-table-wrap .pagination{ margin-top: 6px; }
.mtu-ticket-table-wrap .pagination > li > a,
.mtu-ticket-table-wrap .pagination > li > span{
  border-radius: 8px !important;
  margin: 0 3px !important;
  border-color: var(--mtu-border) !important;
  color: var(--mtu-text) !important;
}
.mtu-ticket-table-wrap .pagination > .active > a,
.mtu-ticket-table-wrap .pagination > .active > span{
  background: var(--mtu-primary) !important;
  border-color: var(--mtu-primary) !important;
  color: #fff !important;
}
.mtu-ticket-table-wrap table{
  width: 100%;
  border-collapse: separate !important;
  border-spacing: 0 8px !important;
  font-size: 13.5px;
}
.mtu-ticket-table-wrap table thead th{
  border: none !important;
  color: var(--mtu-muted);
  font-size: 11.5px;
  text-transform: uppercase;
  letter-spacing: .4px;
  font-weight: 700;
  padding: 8px 16px !important;
}
.mtu-ticket-table-wrap table tbody tr{
  background: #fff;
  box-shadow: var(--mtu-shadow-soft);
  transition: transform 150ms var(--mtu-ease), box-shadow 150ms var(--mtu-ease);
}
.mtu-ticket-table-wrap table tbody tr:hover{
  transform: translateY(-2px);
  box-shadow: var(--mtu-shadow);
}
.mtu-ticket-table-wrap table tbody td{
  border: none !important;
  padding: 14px 16px !important;
  vertical-align: middle !important;
}
.mtu-ticket-table-wrap table tbody tr td:first-child{ border-top-left-radius: var(--mtu-radius-sm); border-bottom-left-radius: var(--mtu-radius-sm); }
.mtu-ticket-table-wrap table tbody tr td:last-child{ border-top-right-radius: var(--mtu-radius-sm); border-bottom-right-radius: var(--mtu-radius-sm); }
.mtu-ticket-table-wrap a{ color: var(--mtu-text) !important; font-weight: 600; text-decoration:none !important; }
.mtu-ticket-table-wrap a:hover{ color: var(--mtu-primary) !important; }

.mtu-badge{
  display:inline-block; padding: 4px 11px; border-radius: 999px;
  font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing:.3px;
}
.mtu-badge-open{ background: rgba(146,209,3,.16); color: var(--mtu-secondary-dk); }
.mtu-badge-answered{ background: rgba(0,0,0,.08); color: var(--mtu-text); }
.mtu-badge-customer{ background: rgba(242,169,59,.18); color: #a5670c; }
.mtu-badge-closed{ background: #eceef4; color: var(--mtu-muted); }
.mtu-badge-hold{ background: rgba(255,92,114,.14); color: #c23c52; }
.mtu-badge-progress{ background: rgba(91,91,240,.14); color: #4141c9; }

@media (max-width: 767px){
  .mtu-ticket-table-wrap table thead{ display:none; }
  .mtu-ticket-table-wrap table, .mtu-ticket-table-wrap tbody, .mtu-ticket-table-wrap tr, .mtu-ticket-table-wrap td{
    display: block !important; width: 100% !important;
  }
  .mtu-ticket-table-wrap tr{ margin-bottom: 10px; padding: 6px 4px; }
  .mtu-ticket-table-wrap td{ padding: 6px 12px !important; }
}

/* -----------------------------------------------------------------------
   8. DETALLE / HILO DE TICKET (viewticket.php)
   ----------------------------------------------------------------------- */
.mtu-thread-card .mtu-thread-main{ padding: 26px 28px; }
.mtu-thread-bubble{
  background: #fbfbfc !important;
  border: 1.5px solid var(--mtu-border) !important;
  border-radius: var(--mtu-radius) !important;
  padding: 18px 20px !important;
  margin-bottom: 16px !important;
  box-shadow: var(--mtu-shadow-soft);
}
.mtu-thread-main .form-group{ margin-bottom: 18px; }
.mtu-thread-main textarea.form-control{ min-height: 140px; }

@media (max-width: 767px){
  .mtu-thread-card .mtu-thread-main{ padding: 18px 16px; }
}

/* -----------------------------------------------------------------------
   7. SECCIÓN GENÉRICA — supporttickets.php (listado) y viewticket.php
   (conversación). No se reconstruye el HTML original: se reubica tal
   cual dentro de esta "cáscara" y se reestilan los componentes típicos
   de Bootstrap/WHMCS (tablas, badges de estado, paneles, alertas,
   campos del formulario de respuesta).
   ----------------------------------------------------------------------- */
.mtu-generic-shell{
  background: #fff;
  border: 1px solid var(--mtu-border);
  border-radius: var(--mtu-radius-lg);
  box-shadow: var(--mtu-shadow-lg);
  padding: 26px 28px;
  overflow-x: auto;
}

.mtu-generic-shell table.table{ width: 100%; border-collapse: separate; border-spacing: 0 8px; }
.mtu-generic-shell table.table thead th{
  border: none !important; color: var(--mtu-muted); font-size: 11.5px;
  text-transform: uppercase; letter-spacing: .4px; padding: 0 14px 8px !important;
}
.mtu-generic-shell table.table tbody tr{ background: #fbfbfc; transition: background 150ms var(--mtu-ease); }
.mtu-generic-shell table.table tbody tr:hover{ background: #f2f2f5; }
.mtu-generic-shell table.table td{ border: none !important; padding: 14px !important; font-size: 13.5px; vertical-align: middle; }
.mtu-generic-shell table.table tbody tr td:first-child{ border-top-left-radius: 12px; border-bottom-left-radius: 12px; }
.mtu-generic-shell table.table tbody tr td:last-child{ border-top-right-radius: 12px; border-bottom-right-radius: 12px; }
.mtu-generic-shell a{ color: var(--mtu-primary); }

.mtu-generic-shell .label, .mtu-generic-shell .badge{
  display: inline-block; padding: 4px 11px; border-radius: 999px;
  font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: .3px;
  background: var(--mtu-border); color: var(--mtu-text); border: none;
}
.mtu-generic-shell .label-success, .mtu-generic-shell .badge-success{ background: var(--mtu-secondary); color:#12180a; }
.mtu-generic-shell .label-danger,  .mtu-generic-shell .badge-danger { background: var(--mtu-danger); color:#fff; }
.mtu-generic-shell .label-warning, .mtu-generic-shell .badge-warning{ background: var(--mtu-warn); color:#fff; }
.mtu-generic-shell .label-info,    .mtu-generic-shell .badge-info   { background:#3b82f6; color:#fff; }
.mtu-generic-shell .label-default, .mtu-generic-shell .badge-default{ background: var(--mtu-primary); color:#fff; }

.mtu-generic-shell .panel{ border: 1px solid var(--mtu-border) !important; border-radius: var(--mtu-radius) !important; box-shadow: none !important; margin-bottom: 16px; }
.mtu-generic-shell .panel-heading{ background: #fafafa !important; border-bottom: 1px solid var(--mtu-border) !important; font-weight: 600; }
.mtu-generic-shell .alert{ border-radius: var(--mtu-radius-sm) !important; border: 1.5px solid var(--mtu-border) !important; }

.mtu-generic-shell .btn-primary{
  background: var(--mtu-primary) !important; border: none !important; border-radius: var(--mtu-radius-sm) !important;
  font-weight: 700 !important; color: #fff !important;
}
.mtu-generic-shell .btn-primary:hover{ background: var(--mtu-primary-soft) !important; }

/* Mismo estilo de campos que el formulario de creación, aplicado acá
   al formulario de respuesta dentro de la conversación del ticket. */
.mtu-generic-shell .form-control, .mtu-generic-shell select,
.mtu-generic-shell textarea, .mtu-generic-shell input[type="text"]{
  border: 1.5px solid var(--mtu-border) !important;
  border-radius: var(--mtu-radius-sm) !important;
  padding: 11px 14px !important;
  font-family: var(--mtu-font);
  background: #fbfbfc !important;
  box-shadow: none !important;
  height: auto !important;
  min-height: 44px;
  line-height: 1.4 !important;
}
.mtu-generic-shell .form-control:focus, .mtu-generic-shell select:focus, .mtu-generic-shell textarea:focus{
  border-color: var(--mtu-primary) !important;
  box-shadow: 0 0 0 3.5px rgba(146,209,3,.28) !important;
  outline: none !important;
}

@media (max-width: 767px){
  .mtu-generic-shell{ padding: 16px; }
  .mtu-generic-shell table.table thead{ display: none; }
  .mtu-generic-shell table.table, .mtu-generic-shell table.table tbody,
  .mtu-generic-shell table.table tr, .mtu-generic-shell table.table td{ display: block; width: 100%; }
  .mtu-generic-shell table.table tr{ margin-bottom: 10px; border-radius: 12px; overflow: hidden; }
  .mtu-generic-shell table.table td{ padding: 8px 14px !important; }
}